Privacy Policy

Last updated: 27 June 2024

Kokkok Solution Co., Ltd. respects the right to privacy of service users' information and understands that service users want to obtain maximum security in transactions through Kokkok PAY. The company guarantees that the service users' information received will only be used for the purposes authorized by you and will take strict measures to maintain security and safety, as well as to prevent unauthorized use of such information.

This Privacy Policy describes our policies and processes regarding the collection, use, and disclosure of your information when you use the Services and informs you about your privacy rights.

1. Collection and Use of Personal Information

1.1. The Type of Data Collected

• Personal Information: To access our services, you need to register for Kokkok PAY by providing certain personal information to identify you, which may be other than your phone number, first and last name, gender, date of birth, email address, current address (village, city, and province).
• Transaction Information: This includes the history of water bill payment transactions, prepaid top-up, and money transfers in and out.
• Data While Using the Service: To provide the service, we may collect some data with your prior permission, which includes but is not limited to data from your device's phone book (contacts), photos, and other data from your device's camera and photo gallery. You can enable or disable access to this data at any time through your device's settings.

1.2. Procedure for Collecting Personal Information

Your personal information will only be stored when accessing the following services:

• When you sign up to use our services.
• When you use our products and services to process transactions.
• When you contact us.
• When you allow access to information and activities within our services.

1.3. Use of Personal Information

The Company may use personal information for the following purposes:

• To provide and improve our services, including monitoring the use of our services.
• To register as a service user, you must provide personal information in order to access the different functions of the service available in Kokkok PAY.
• To facilitate communication via email, telephone, SMS, or other equivalent forms of electronic communication, such as transaction notifications, service update notifications, and promotional notifications.
• To provide news, special offers, and general information about services and other events that we offer, unless you have chosen not to receive such information.
• We may use your information for other purposes such as data analysis, determining usage trends, marketing to promote our sales, and evaluating and improving our services.

However, the Company considers the protection of your personal information as important and respects your privacy. Therefore, the scope of this policy applies to all affiliates and partner companies that have access to your information.

2. Sharing Information with Other Entities

Most of your information will be used within the company only. The transfer of your information to external parties will be limited and only as necessary under the highest confidentiality standards, for example, to affiliated companies and financial auditors.

The Company may be required to disclose your personal information under certain circumstances to respond to a legitimate request by a public authority, such as a court or government.

Additionally, the Company may disclose your personal information if such action is necessary to comply with legal obligations, protect the rights or property of the Company, or prevent or investigate potential wrongdoing related to the Service.

3. Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

• To Access Information: You can request a copy of the personal information we hold about you.
• To Data Correction: You can ask us to correct inaccuracies in your personal data.
• To Delete Data: You can ask us to delete your personal data.
• To Restrict Access to Certain Information: You can choose to deny or allow access to certain information at any time through the settings of your device.

4. Security of Information

We follow various security measures to protect your information, including encryption, secure servers, and regular security checks. Despite these measures, we cannot guarantee absolute security.

5. Children's Privacy

We will collect information only from users who are 15 years old or older. If we discover that we have unknowingly gathered personal information from a child under the age of 15, we will promptly delete that information from our system.

6. Links to Other Websites

Our service may contain links to third-party websites. If you click on a third-party link, you will be directed to the respective third-party site. We recommend that you read the privacy policy of each site you visit before clicking on any links.

We cannot control and are not responsible for the content, privacy policies, or practices of third-party websites or services.

7. Changes to Privacy Policy

We may update our privacy policy from time to time and will notify you of the changes by posting the new privacy policy on this page. Before changes become effective, the "Last Updated" date will be updated at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this privacy policy, you can contact us:

• Email: info@kokkokpay.com
• Facebook Page: Kokkok Pay
• Phone/WhatsApp: +85620 5985 7766